Refund policy
We want you to feel confident in your purchase and take care in ensuring each order is thoughtfully prepared
Change of mind
Due to the nature of our products, we do not offer returns or refunds for change of mind
Please choose carefully before placing your order
Damaged or faulty items
If your order arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order at:
hello@anikawellnesscollective.com.au
Please include:
- your order number
- a brief description
- photos of the item
Under Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, damaged, or not as described
Incorrect items
If you receive an incorrect item, please contact us within 7 days and we will arrange a replacement or refund
Refunds
If approved, refunds will be issued to your original payment method
Please allow 3–5 business days for the refund to be processed once approved
Returns
If a return is required, we will provide instructions
Items must be returned in their original condition where possible
Sensitive skin & product use
We recommend patch testing all skincare products before full use
We are not responsible for reactions due to individual sensitivities
Questions
If you have any questions, please contact us at:
hello@anikawellnesscollective.com.au